Lathe Day Rental Now Available by Appointment $35 (8am-4pm) Monday -Friday

FAQ

  • How do I clean my piece?

    1) Cleaning Glass with Alcohol Solution: If you’d like to make your own pipe-cleaning solution from scratch, you’ll need salt and rubbing alcohol. ...
  • What does it all mean?

    Curious what a certain glass term might mean? Check out the GRAV Glossary!
  • Helix and Glycerin Multi Kit Issues

    Our Helix and Glycerin Multi-Purpose kits are excellent for smokers who want versatility from their hand pipe.  Both kits can be converted from sim...
  • Glass Blunt Issues

    The most common problem with our glass blunt concerns the heat-shrink tubing that connects the two glass components.  If the tubing gets wet, it ca...
  • Grinder Issues

    Be mindful of sharp edges when handling our grinders as their teeth are very sharp, intended for shredding raw plant matter. Occasionally, our colo...
  • Fire-Button™ Issues

    Because the Fire-Button™ is electronic, please read its guidelines (included in the box) before using it. The Fire-Button™ can only be used with th...
  • Helix™ Issues

    The most common issue with Helix™ products is the airflow.  If you don’t think your Helix™ is spinning the smoke properly, test its function using ...
  • Downstem Issues

    The most common issues with downstems are issues with fit.  Sometimes the bulb of a downstem might not fit through the opening of the ground joint....
  • Is it possible to suffer from GRAV addiction?

    Yes, and it’s very serious.  There is no known cure.
  • Can I tour GRAV’s facility in Austin?

    In March of 2017, we moved to a new warehouse in South Austin.  We’re still in the process of building out the new space and making it presentable ...
  • Where can I order GRAV products outside the United States?

    GRAV ships directly to customers in Canada (duties and taxes due at checkout). For customers outside the U.S. and Canda, there are a number of onli...
  • What is American Helix?

    The Venturi chamber mouthpiece featured across the Helix line was developed by a Texan glassblower named Will Menzies.  Will partnered with Dave Da...

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